Warranties
Celestial Fire carries a range of products sourced from different manufacturers. Each of these manufacturers provides its own warranty terms and conditions. To understand the warranty specifics for each brand, please consult the information provided below.
Celestial Fire Warranty
Celestial Fire is committed to delivering quality products and offers a warranty against manufacturing defects for all items sold. If a product exhibits a manufacturing defect within its warranty period, Celestial Fire will repair or replace it at no extra charge. However, this warranty does not encompass normal wear and tear or damage resulting from weathering. The specific duration of the warranty for each product can be found in the chart below, with the warranty period commencing from the purchase date. All warranty claims must include the original order number. For any inquiries or to begin a warranty claim, please reach out to our customer service team.
| Components | Application | |
|---|---|---|
| Outdoor Fire Pit | Residential | Commercial |
| Drop-In Burner Pans | Limited Lifetime* | Limited Lifetime* |
| Burner Rings | Limited Lifetime* | Limited Lifetime* |
| CSA Burner Kits | Limited Lifetime* | Limited Lifetime* |
| Wind Guards (glass panels) | No-Fault Lifetime Replacements** | No-Fault Lifetime Replacements** |
| Wind Guards (hardware) | 3 years | 3 years |
| Remote Control Kits | 5 years | 3 years |
| Fire Glass | Residential | Commercial |
| Tempered Fire Glass | Limited Lifetime* | Limited Lifetime* |
| Crushed Fire Glass | Limited Lifetime* | Limited Lifetime* |
* Celestial Limited Lifetime warranty covers manufacturers defects. It does not cover normal wear and tear (weathering, water exposure, etc.).
** Celestial will replace your wind guard panels for free if they ever break – no matter the cause (customer is responsible for paying shipping cost of replacement panels).
Visit Fire Glass Warranty or Burners Warranty to download the full warranty documents.
HPC Fire Warranty
HPC Fire Inspired warranties product against manufacturing defects that prevent safe and correct operation of the product commencing from the date of original sale / shipment from HPC. The warranty on parts and in-house labor will apply only to claims presented to us by our original customer and is in lieu of all other warranties expressed or implied. Please refer to the Warranty Chart below for warranty periods.
| Components | Application | |
|---|---|---|
| Indoor Fireplace | Residential | Commercial |
| Safety Pilot & Latch Tap Valve Kits | 5 years | 5 years |
| Millivolt & Manual Valve Kits | 5 years | 5 years |
| Indoor Remote Control Kits | 5 years | 5 years |
| Outdoor Fire Effects | Residential | Commercial |
| Stainless Steel Fire Burners | Hassle Free Lifetime | Hassle Free Lifetime |
| Electronic Components and Gas Valves | 3 years | 1 year |
| Pilot Assembly | 2 years | 1 year |
| Stainless Steel Components | 5 years | 1 year |
| Cold Rolled Steel Components | 1 year | 6 months |
| Refractory Outdoor Logs | 5 years | 5 years |
| Unfinished Fire Pit Enclosures | 3 years | 3 years |
| Copper Bowl Series (Normal weathering expected) | 3 years | 3 years |
| Evolution 360 and H2Onfire Series | Residential | Commercial |
| Polyethylene Basin and Linear | 3 years | 3 years |
| Water Pump | 2 years | 1 year |
| Float and Sensor | 2 years | 1 year |
| Hose and Fittings | 2 years | 2 years |
| Electronics and LEDs | 2 years | 1 year |
| Miscellaneous | Residential | Commercial |
| Ceramic Fiber Logs | 3 years | 2 years |
| Unfinished Fire Pit Enclosures | 3 years | 3 years |
| Finished Fire Pit Enclosures | 3 years | 3 years |
| Copper Bowl Series (Normal weathering expected) | 3 years | 3 years |
The defective product must be shipped back with an RMA (Return Merchandise Authorization) issued by HPC for that specific product which states the nature of the defect or warranty claim. Product to be returned should be packed carefully—HPC is not responsible for damage on returned items. The original purchase information will be required. RMAs are only valid for 30 days from the date of issue by HPC and will not be processed if received after the expiration date. The RMA number must be indicated on the outside of the return package and a copy of the RMA in the package with product.
Our warranty does not cover items that have been damaged by over-heating, modification, abuse, improper storage, installation, or maintenance. This warranty excludes claims for incidental or consequential damage and indirect-collateral expenses arising from product defects or warranty recovery.
Hearth Products Controls Company is not responsible for local codes and / or if any of our products are not approved for installation. Please check with your local building department or governing agencies for proper approvals before purchasing. HPC is not responsible for the actions including negligence of the installer.