Spring Sale: $5.00 off all 10 lb. Jars of 1/2" Fire Glass!



Celestial Fire carries a range of products sourced from different manufacturers. Each of these manufacturers provides its own warranty terms and conditions. To understand the warranty specifics for each brand, please consult the information provided below.

Celestial Fire Warranty

Celestial Fire is committed to delivering quality products and offers a warranty against manufacturing defects for all items sold. If a product exhibits a manufacturing defect within its warranty period, Celestial Fire will repair or replace it at no extra charge. However, this warranty does not encompass normal wear and tear or damage resulting from weathering. The specific duration of the warranty for each product can be found in the chart below, with the warranty period commencing from the purchase date. All warranty claims must include the original order number. For any inquiries or to begin a warranty claim, please reach out to our customer service team.

Outdoor Fire Pit Residential Commercial
Drop-In Burner Pans Limited Lifetime* Limited Lifetime*
Burner Rings Limited Lifetime* Limited Lifetime*
CSA Burner Kits Limited Lifetime* Limited Lifetime*
Wind Guards (glass panels) No-Fault Lifetime Replacements** No-Fault Lifetime Replacements**
Wind Guards (hardware) 3 years 3 years
Remote Control Kits 5 years 3 years
Fire Glass Residential Commercial
Tempered Fire Glass Limited Lifetime* Limited Lifetime*
Crushed Fire Glass Limited Lifetime* Limited Lifetime*

* Celestial Limited Lifetime warranty covers manufacturers defects. It does not cover normal wear and tear (weathering, water exposure, etc.).
** Celestial will replace your wind guard panels for free if they ever break – no matter the cause (customer is responsible for paying shipping cost of replacement panels).

Visit Fire Glass Warranty or Burners Warranty to download the full warranty documents.

HPC Fire Warranty

HPC Fire Inspired warranties product against manufacturing defects that prevent safe and correct operation of the product commencing from the date of original sale / shipment from HPC. The warranty on parts and in-house labor will apply only to claims presented to us by our original customer and is in lieu of all other warranties expressed or implied. Please refer to the Warranty Chart below for warranty periods.

Indoor Fireplace Residential Commercial
Safety Pilot & Latch Tap Valve Kits 5 years 5 years
Millivolt & Manual Valve Kits 5 years 5 years
Indoor Remote Control Kits 5 years 5 years
Outdoor Fire Effects Residential Commercial
Stainless Steel Fire Burners Hassle Free Lifetime Hassle Free Lifetime
Electronic Components and Gas Valves 3 years 1 year
Pilot Assembly 2 years 1 year
Stainless Steel Components 5 years 1 year
Cold Rolled Steel Components 1 year 6 months
Refractory Outdoor Logs 5 years 5 years
Unfinished Fire Pit Enclosures 3 years 3 years
Copper Bowl Series (Normal weathering expected) 3 years 3 years
Evolution 360 and H2Onfire Series Residential Commercial
Polyethylene Basin and Linear 3 years 3 years
Water Pump 2 years 1 year
Float and Sensor 2 years 1 year
Hose and Fittings 2 years 2 years
Electronics and LEDs 2 years 1 year
Miscellaneous Residential Commercial
Ceramic Fiber Logs 3 years 2 years
Unfinished Fire Pit Enclosures 3 years 3 years
Finished Fire Pit Enclosures 3 years 3 years
Copper Bowl Series (Normal weathering expected) 3 years 3 years


The defective product must be shipped back with an RMA (Return Merchandise Authorization) issued by HPC for that specific product which states the nature of the defect or warranty claim. Product to be returned should be packed carefully—HPC is not responsible for damage on returned items. The original purchase information will be required. RMAs are only valid for 30 days from the date of issue by HPC and will not be processed if received after the expiration date. The RMA number must be indicated on the outside of the return package and a copy of the RMA in the package with product.

Our warranty does not cover items that have been damaged by over-heating, modification, abuse, improper storage, installation, or maintenance. This warranty excludes claims for incidental or consequential damage and indirect-collateral expenses arising from product defects or warranty recovery.

Hearth Products Controls Company is not responsible for local codes and / or if any of our products are not approved for installation. Please check with your local building department or governing agencies for proper approvals before purchasing. HPC is not responsible for the actions including negligence of the installer.